We offer over a dozen specialty techniques, so new clients should begin with a free 20-minute phone consult so that our Clinical Director can understand your goals answer all your logistical and cost-related questions.

Getting you started off right is as much an art as it is science and there’s no substitute for the human touch. So we purposefully prioritize time to meet with you by phone and make sure we can meet your unique needs. It’s a free conversation with an expert. We listen to your unique challenges, consider what fits your lifestyle and budget, answer your questions, and share expert guidance to help you move forward with confidence—no phone tag, just dedicated time for you.

At Carolinas Biofeedback Clinic, we believe that One Size Fits One. We offer tailored solutions, not templates. We custom tailor the program to every individual. To do that, we start with a short phone conversation between you and one of our experienced directors.

Our team of clinicians have over 45 years of combined experience in biofeedback and neurofeedback, and are board certified with graduate level degrees.

Most of our appointments are in person, but some can be done virtually via zoom. Our phone consults are done over the phone, and your clinician will call you at your scheduled appointment time.

We offer several ways for our clients to book their appointments: - via our website www.cbfclinic.com - via WellnessLiving online by clicking Login in the top right-hand corner and logging into your profile to searching available appointments. - via our branded app. Search Carolinas Biofeedback Clinic in your App Store

In order to maximize our time with clients and to keep our pricing competitive, we do not staff a receptionist to handle booking for our clients. Clients are responsible for booking their own appointments.

Yes you can! In WellnessLiving, you have the ability to add relationships under your profile, and can easily choose to book for one of those relationships on the scheduling page, both online and in the app. Watch the video below as Riley shares this favorite feature of hers!

We do recommend that each family member has their own profile, and WellnessLiving makes it easy for you as the parent to book for your children using their profiles without ever signing out of your own!

We work with all ages, from as young as 4 years old and up!

When you search for an appointment time, either online or in our branded app, but there are no available appointments, you can choose to be added to the waitlist for that appointment time. When a cancellation occurs, you will automatically be notified of the opening, and you must confirm that you want the spot. This is on a first come, first serve basis. Watch the video below as Lisa shows you this favorite feature of hers!

You can quickly and easily cancel your appointments from your profile, either online or using our branded app. Keep in mind, any appointments you cancel within our 24-hour cancellation window may be subject to the session fee, unless we are able to fill your spot. No-shows will be charged for the missed appointment.

Within the 24-hour window, you still have access to cancel your own appointment in WellnessLiving, and if anyone is on the waitlist for that appointment and is able to fill your spot, then we waive your session fee. With enough warning, our clinicians will also try to fill your spot by reaching out to clients not on the waitlist. However, if we are unable to fill the appointment slot, you will be charged for the late canceled appointment. No-shows will be charged for missed appointments.

We have options at every price point, and a "one size fits one" approach that means we tailor your program to your needs and budgetary constraints. We have in-office and home-based options that are priced differently. We also offer an interest-free, affordable payment plan and accept FSA and HSA as means of payment. The best next step to get more detailed information, and learn which options are best for you is, a 20-min free phone consult. Any relevant pricing will be shared with you on that call.

We accept all forms of payment: cash, check, credit card, debit card, and FSA and HSA funds. Please note, we do not have change, so if you pay in cash, you need to bring the exact amount.

Professionals: Feel welcome to follow up with a faxed referral form to our office line, 888-317-5605. You are welcome to use your own form or ours, which is located on our website which is located under the Appointments tab, and in the link below. Current Clients: We have a referral rewards program that earns you Clinic Dollars! You can access this on our website under the appointments tab, or in the link below.

We accept all forms of payment: cash, check, credit card, debit card, and FSA and HSA funds. Please note, we do not have change, so if you pay in cash, you need to bring the exact amount.

We do not accept any forms of insurance, and payment is required at the time of service. However, you can submit our services to your insurance for possible reimbursement. The amount will depend on your insurance provider, you plan, and the diagnosis codes provided to you by your doctor.

Carolinas Biofeedback Clinic is an Out-of-Network provider. We do not accept any forms of insurance, and payment is required at the time of service.

You will need a couple of things to file for an insurance reimbursement: 1. A claim form from your insurance company. This is typically found on their website. This form will include your personal identifying information as well as your insurance group numbers and ID numbers. 2. The formal receipt that we will prepare for you. (see the question below for more details). 3. Diagnostic information from your referring provider or other heath care provider. We do not diagnose.

Insurance receipts must be hand-prepared because they require information that is not stored in our system. Formal receipts may be obtained by emailing our Office Manager, Lisa Berryhill (lisa@cbfclinic.com). Receipts are typically available within 1-week of a request. Receipts are batched into groups of sessions, usually 8-10, rather than individual sessions.

1. 95816 (qEEG Brain map) (this codes relates to the gathering of the data) 2. 96156 (Health behavior assessment and consultation) 3. 90901 (Biofeedback) (This procedure code covers ALL office visits)

We do not have an NPI#. Typically insurance companies will accept our FEIN#, which is 26-3900831.

Not if you are filing for reimbursement from insurance. However, if you are filing for FSA reimbursement, sometimes they will accept the receipt printed or emailed to you at the time of payment. The exception to this is package pricing. The receipt for purchase of a package is not usually accepted because the dates of service are required. A hand-prepared receipt will be required in this instance.